Last updated: September 02, 2025
At Sviyape, shipping is built around solid-wood furniture: simple to follow, carefully packed, and cost-transparent. Many pieces are substantial in weight; each carton uses rigid outer boards, dense foam, and corner guards. Large components are strapped and clearly labeled “This Side Up.” Parcels travel with trusted carriers, while oversized items go with specialist furniture freight partners. From checkout to delivery, we provide a clear price, a realistic timeline, and attentive handling at every step.
We also sell apparel and small lifestyle items. These ship in protective mailers or cartons and typically move faster through parcel networks. For mixed carts (furniture + apparel), items may ship separately or from different facilities at no extra charge.
Where we ship
Sviyape ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
We cannot deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so heavy, solid-wood items can be handled safely.
If your location is outside the countries above, has restricted vehicle access, or involves challenging stairs/elevators, please contact Sviyape before ordering so we can confirm options and any extra services.
Carriers & service levels
Depending on destination, parcel size/weight, and network capacity, Sviyape uses UPS, FedEx, USPS (for select small U.S. parcels), and DHL Express for international routes to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada.
Furniture / large or heavy items (e.g., solid-wood tables) may ship via LTL freight with a liftgate for curbside delivery (driveway/curb only—no in-home placement). Freight carriers typically call or text to schedule a delivery window. Shipments may be palletized and shrink-wrapped for protection.
Some high-value shipments may require an adult signature in the U.S., UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada. If a signature is required, your tracking email will indicate this.
Apparel & small goods ship through parcel networks with end-to-end tracking. A signature is not required unless you request it at checkout or we add it for security.
Processing time vs. shipping time
Processing time includes final quality checks, packing, and labeling before carrier pickup.
Shipping time is the in-transit time after the carrier picks up your order.
Business days = Monday–Friday, U.S. public holidays excluded. International routes to UK/FR/DE/ES/IT/BE/PT/AU/CA may require additional time for customs/security inspections. Severe weather, local holidays, strikes, or carrier backlogs can add 1–3 business days. Address changes after dispatch may incur a re-route fee and delay delivery.
Apparel note: Apparel-only orders often clear processing quickly and may arrive faster than the baseline windows below, depending on destination and network capacity.
Shipping times & costs (by region)
The price shown at checkout is the shipping charge paid to Sviyape. We keep it straightforward with flat rates and clear free-shipping thresholds.
| Region | Countries / Coverage | Processing (business days) | Shipping (business days) | Flat rate | Free from |
|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 | 6–8 | $20 | $599 |
| Europe (incl. UK) | UK, France, Germany, Spain, Italy, Belgium, Portugal | 1–2 | 7–9 | $25 | $699 |
| Oceania | Australia | 1–2 | 9–10 | $30 | $799 |
Furniture specifics: Solid-wood furniture is bulky and heavy. Carriers often apply dimensional weight (size as well as mass); larger tables typically require LTL freight with liftgate and cargo insurance. Multi-item orders may ship in multiple boxes to reduce the risk of damage—no extra charge for split shipments. Where helpful, cartons are grouped on one pallet to protect edges and corners. Sviyape subsidizes part of the actual freight cost so you see reinforced packing, careful handling, and clear totals at checkout.
Apparel & small goods: Apparel-only orders (usually ≤2 kg per parcel) use discounted parcel services. When the cart qualifies, a lower apparel rate may automatically appear at checkout and override the regional flat rate above. Free-shipping thresholds apply to the order total unless a promotional offer is shown at checkout.
Taxes & duties (international orders)
For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, Sviyape ships DDP (Delivered Duty Paid)—import taxes, VAT/GST, and customs processing are included in your checkout total. The carrier should not collect payment on delivery. If anyone requests payment at the door, do not pay—contact Sviyape and we’ll resolve it with the carrier.
Processing & dispatch
Most orders move into final checks & packing within 1–2 business days (Mon–Fri, U.S. public holidays excluded). Orders placed before 2:00 PM CST usually begin processing the same business day; later orders start on the next business day.
Pre-order or made-to-order furniture ships after completion—your order confirmation will include an estimated ship-by date. If items in your cart have different lead times, Sviyape may ship available items first or hold to ship together—your order confirmation will state which method applies. Apparel in a mixed cart may ship first if ready.
Ship-from / staging address
4126 Clack St, Abilene, TX 79601 (primary dispatch point for orders to the U.S., UK, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal).
Furniture delivery, access & assembly
To protect heavy parts and make moving easier, many furniture items ship partially disassembled. Every furniture order includes a clear, picture-based guide, and most include a basic tool (e.g., an Allen key). Typical setup time: 20–30 minutes for two adults. Please check all parts before assembly and work on a soft, clean surface to avoid scratches.
If your building has stairs, narrow corridors, limited elevator access, gated entries, or truck restrictions, please tell us before shipment so we can suggest options. If you need room-of-choice delivery, stair carries, debris removal, or an exact-time appointment, let us know before shipment so we can quote available upgrades (third-party services; billed separately).
Missed freight appointments, liftgate refusals, address corrections after dispatch, or re-delivery requests may incur carrier fees charged at cost.
(Apparel orders do not require assembly and deliver to your door via parcel carriers.)
Tracking your order
When an order leaves the workshop & staging area at 4126 Clack St, Abilene, TX 79601, you’ll receive a shipping confirmation email with your tracking number and a direct tracking link.
Tracking may take 24–72 hours to show movement—especially on international routes while customs scans are pending. Freight tracking may display “label created” until the carrier assigns the order to a local terminal. If there’s no update after 72 hours, please contact Sviyape so we can check with the carrier. Apparel parcels generally update more quickly.
If something goes wrong
Please inspect your package as soon as it arrives.
If an item arrives damaged, contact Sviyape within 72 hours of delivery with your order number and clear photos or a short video showing the outer box, inner packing, and affected areas. When possible, note visible damage with the driver and keep all packaging until next steps are confirmed.
For minor cosmetic issues on furniture, we can often send a replacement part or a touch-up kit quickly.
If a parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to Sviyape. Once the carrier confirms loss, we’ll send a replacement at no extra cost or issue a full refund.
Refused deliveries or undeliverable orders (e.g., repeated missed appointments or incorrect addresses) may be returned by the carrier. We can re-ship after the address is confirmed and any return/storage/re-delivery fees are paid at cost.
Order changes & cancellations
You may cancel an order that has not entered processing or has not shipped—please tell us as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation is not available. After delivery, please see our Return & Refund Policy.
For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, cancellation is not available once the shipment has cleared customs. Need to change the address? Contact us before shipping; after shipping, carriers may charge a re-route fee and delivery may be delayed.
Warranty, returns & what this page covers
This page explains shipping only. For returns, exchanges, or warranty coverage (for furniture and apparel), please see our Return & Refund Policy and Warranty pages for eligibility, timelines, and who pays return shipping in each case.
Questions or support
Address: 4126 Clack St, Abilene, TX 79601
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
